About these terms
This website and Metrocare cleaning services are operated by Metrocare Group Pty Ltd (ABN 26 701 418 135). By using the website, you agree to these website terms. A cleaning service agreement begins when you accept our written quote or we otherwise confirm a booking with you.
Website information
Website content is general information. Service availability, inclusions, timing and pricing depend on the property and will be confirmed through a quote. Images identified as illustrative show the type of outcome or environment associated with a service and are not records of every job.
Quotes and scope
A quote is based on the information available when it is prepared and remains valid for the period stated in that quote. The agreed scope identifies the areas, tasks, frequency and any exclusions. If the property condition, size, access or requested work differs materially from the information supplied, we will discuss any change to the scope, timing or price before proceeding with additional work.
Your responsibilities
- Provide accurate information about the property, requested work and known hazards.
- Provide safe and timely access, including working utilities where required.
- Secure valuables, confidential materials, fragile items and pets before service begins.
- Tell us about delicate surfaces, special manufacturer instructions and pre-existing damage.
- Ensure the site is reasonably safe for our personnel and equipment.
Bookings, access and scheduling
Service dates and arrival windows are confirmed with you. Delays can occasionally occur because of traffic, earlier jobs, access problems or circumstances outside reasonable control. If we cannot access the property at the agreed time, reasonable costs or rescheduling arrangements may apply where disclosed in your accepted quote.
Changes, cancellations and recurring services
Please contact us as early as possible if you need to change or cancel a booking. Any notice period or cancellation charge will be stated in your quote or booking confirmation. Recurring services may be changed or ended in accordance with the arrangements confirmed for that service.
Pricing and payment
Prices, taxes, payment timing and accepted payment methods will be shown in your quote or invoice. You are responsible for paying valid invoices by the stated due date. Please contact us promptly if you believe an invoice is incorrect.
Service concerns and property damage
Please tell us promptly if you have a concern so we can inspect the issue and, where appropriate, arrange a reasonable remedy. If you believe damage occurred during a service, preserve the item or area and provide relevant photographs and details. This helps us investigate fairly.
Australian Consumer Law
Our services come with rights and guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a right, remedy, guarantee or liability where it would be unlawful to do so. Where legally permitted, any other liability will be limited to the extent that is fair and reasonable in the circumstances.
Intellectual property and acceptable use
The website design, written content and Metrocare brand material are owned by or licensed to Metrocare. You may view and print content for personal reference but must not reproduce it commercially without permission. You must not misuse the website, attempt unauthorised access, introduce malicious code or submit false or unlawful enquiries.
Governing law
These terms are governed by the laws of Western Australia. The parties submit to the courts and tribunals with jurisdiction in Western Australia, subject to any rights that apply under Australian consumer law.
Contact us
Questions about these terms can be sent to info@metrocare.com.au or discussed by calling +61 492 279 339.