Who we are
Metrocare Group Pty Ltd (ABN 26 701 418 135), trading as Metrocare, provides cleaning services in Western Australia. In this policy, “Metrocare”, “we”, “us” and “our” refer to Metrocare Group Pty Ltd.
Information we collect
We collect information that is reasonably needed to respond to enquiries, prepare quotes and provide cleaning services.
- Your name, email address and telephone number.
- Property type, suburb, service requirements, preferred timing and access details.
- Messages and correspondence you send to us.
- Quote, booking, invoice and service records where you become a customer.
- Basic technical information generated when you use the website, such as browser or server log information.
How we collect information
We generally collect information directly from you through our contact form, guided quote assistant, telephone calls, email and other communications. We may also receive information from an authorised representative, property manager or business contact arranging a service.
How we use information
- Responding to enquiries and preparing cleaning quotes.
- Arranging, delivering and managing requested services.
- Communicating about scheduling, access, service changes or customer support.
- Maintaining business, accounting and service records.
- Improving our website, enquiry process and customer experience.
- Meeting legal, regulatory and safety obligations.
Disclosure and service providers
We may disclose information to employees, contractors and service providers where reasonably necessary to operate our business or deliver a requested service. Website enquiries are processed using MailerSend and may also be handled by our website hosting and technology providers. Those providers may process information on infrastructure located outside Australia.
We do not sell personal information. We may disclose information where required or authorised by law, or where reasonably necessary to protect a person, property or our legal rights.
Storage and security
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
We retain information only for as long as reasonably required for the purpose for which it was collected, our legitimate business records and applicable legal obligations.
Cookies and website measurement
The website may use essential technical storage needed for normal operation. Google Search Console verifies and reports search visibility but does not require an advertising cookie on this website. If analytics or advertising technology is added later, this policy will be updated and any required choices will be provided.
Access and correction
You may ask us to access or correct personal information we hold about you. Contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity before responding.
Questions or privacy complaints
Please email info@metrocare.com.au or call +61 492 279 339. We will review your enquiry or complaint and respond within a reasonable period. Where the Privacy Act 1988 and Australian Privacy Principles apply to us, we will handle personal information consistently with those requirements.
Changes to this policy
We may update this policy when our practices, providers or legal obligations change. The current version will be published on this page with its updated date.